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	1) Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager) RRP: £6.99     15 Jun 1998
	2) The Trusted Advisor RRP: £13.99     02 Jan 2002
	3) The Ultimate Question RRP: £16.99     01 Feb 2006
	4) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques, and Scripts ... Any Situation (Perfect Phrases Series) RRP: £5.99     01 Feb 2005
	5) Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer) RRP: £30.99     01 Mar 2008
	6) Programming Microsoft Dynamics® CRM 4.0 (PRO-Developer) RRP: £37.99     15 Oct 2008
	7) Scoring Points: How Tesco Continues to Win Customer Loyalty RRP: £17.99     03 Aug 2008
	8) Microsoft Dynamics CRM 4 for Dummies (For Dummies) RRP: £15.99     22 Jul 2008
	9) Salesforce.com for Dummies (For Dummies) RRP: £15.99     05 Sep 2008
	10) Cisco QOS: Exam Certification Guide RRP: £50.99     02 Dec 2004

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