Customer Reviews
Everyone can process - By: Attila Osztrogonacz, 12 Dec 2008 
Sorry for the change of the original quote from Ratatouille ("Everyone can cook"), but I had the same feeling: this book is really an outstanding resourcein case you need to know more about the management of processes, methodologies. I think it must be read by all decision makers.
Very clear language, easily understandable for an interested outsider (like me) too.
Jargon and pictures - By: C. Gouws, 14 Oct 2008 
I'm sorry but I have to disagree with the previous reviewer about this book. The authors have created a complicated & disorganised book that doesn't make much sense to someone with a fairly logical thinking pattern. The book is a great example of the abuse of graphics & tables to try & get a message accross, but eventually just confusing the reader.
It contains a lot of really big words but doesn't say much. I wish I could say I learnt something from it but it's really just a waste of good Brazilian rainforest.
Excellent and Complete BPM Book - By: James Rock, 31 Jan 2007 This book is truly unique & like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.
I specially like the first chapters, writtenin the form of Questions & Answers, they address precisely the type of issues which my company is struggling with at the moment.
The "one approach does not fit all" write-up shows that the authors understand the challenges of being successfulin various organisations & that BPMin itself not a silver bullet is.
This book is very pragmatic & highly recommended for any BPM professional. Also check out the useful tools & checlistsin the appendices.
