Customer Reviews
Passing your MCDST - By: D. Fones, 11 Feb 2008 
I brought this book for two junior technicians at work. They both used this & not much else to revise & prepare for the exam. I personally never read this book so can't truly comment 100% but..................both technicians passed the exam so the book must be doing something right!
Passed the exam using it..... - By: BC, 23 Feb 2006 
I bought this to pass the associated exam that the book is about. I did have some prior knowledge about XP, so this books just reinforced my own knowledge.
I would have preferred to have seen more computerised questions on the CD-ROM, most of the practice questions arein the text. The book is on the included CD-ROM as well, which means you can study it conventionally, or on your PC screen through Acrobat.
I passed the exam, so I suppose the book did its job!
Excellent resource for Examination - By: Nate Fisher, 05 Apr 2005 Very well presented book, highly relevent to the Microsoft examination.
Although (IMO) not the hardest of the Microsoft MCP qualifications, this book will provide the reader with just about everything that is coveredin the exam.
Well sectioned up into relevant chapters & good multiple choice questions at the end of each one. Also an added bonus of a 15 percent discount for sitting the exam.
A definite 5 star book !
MCDST - By: , 26 Jul 2004 This is a big book but one that is worth getting, especially if your chosen field is within the IT helpdesk role. Having said that, you will also find this book a great assistant if you are looking to get into the role or are due to be working within that role of helpdesk support. And of course, if you are due to take the exam then this will be your bible. The book itself is excellent. It's detailed & well structured layout is a strong point & its description regarding the role of Desktop Support Technician is very impressive. The book has a split personality. On one side it explains & suggests ways to diagnose, troubleshoot & solve end user problems & how your thinking needs to be logical & structured. Where as on the flip side it looks at the relationship you must buildin a short time with the caller, how to communicate on all levels with different types of customers & how to explain & talk through the ways to fix the possible problems. One key element the book uses is the end of chapter questions - there to make sure you have read, but understood what has been documented. The book covers all aspects of the helpdesk & shows the tiers/lines of support to work your way up to, for example 2nd line support. This is a new certification from Microsoft & one which will prove to be hugely popular & probably the most successful. Especially as the first step into the IT sector. You will benefit hugely from this book & it will give you as much as you give time to it. You might also expect from Microsoft an over the top & self glorified dsecription of this certification. This is not true. It has been a long time coming but this book will become as much of an important tool as your BIOS is to your OS. Excellent.
